Shipping policy

SHIPPING

Orders ship in 1-5 business days.

If an order is paid for with an E-CHECK, the order will not ship until the E-Check clears.

Shipping costs are based off weight and calculated at checkout
Orders over $150.00 are shipped for free!

If the order is flagged as potentially fraudulent, it will be refunded.   

If you need your order shipped faster than what was selected at checkout, please contact us through our Facebook page or email customerservice@thewesternrose.com IMMEDIATELY after placing your order. If a shipping label has already been created we cannot express ship.

We do not ship on weekends. Orders will be shipped via USPS or UPS.  All orders are shipped with tracking which is e-mailed to the e-mail you provide at checkout. 

If an order is shipped to an incorrect address that you the customer provided The Western Rose WILL NOT assume responsibility for invalid information provided by the customer.  You, the customer are responsible for reshipping costs. The Western Rose WILL NOT assume responsibility for lost or stolen packages.

LOST/STOLEN/DAMAGED PACKAGES

Once a package leaves, it is out of our hands if a package is lost.  The Western Rose will not be responsible.  If you believe your package has been lost contact the USPS or UPS to submit a claim.  We suggest purchasing Route shipping insurance in case of these issues.  All packages have GPS information.  If an order shows delivered but you did not receive it you will need to contact your local post office or UPS office.  If an item shows delivered and you have not received it The Western Rose is NOT responsible.  

We highly recommend purchasing Route Shipping Insurance at checkout.  It is the only way to insure you are covered in the event your package is Lost/Stolen or damaged during shipment.

INTERNATIONAL CUSTOMERS

The Western Rose Boutique is not aware of what your countries’ Tariffs/Duties and/or Customs are.  You are responsible for all of these charges. We recommend researching what they will be prior to placing an order so you do not have any surprises.  The Western Rose Boutique is a USA based company and is NOT liable for any additional charges occurred at the border NO EXCEPTIONS.