Frequently Asked Questions
Jewelry Materials & Care
What materials are used in your jewelry?
Our jewelry collection features genuine turquoise, sterling silver, brass, and natural stones sourced with care. Each piece is selected for authenticity and craftsmanship. Product descriptions specify the exact materials for each item.
How do I care for my turquoise jewelry?
Turquoise is a porous stone that requires gentle handling. To keep it looking its best:
- Avoid exposure to water, lotions, perfumes, and harsh chemicals.
- Remove jewelry before swimming, bathing, or exercising.
- Store pieces individually in a soft pouch or lined jewelry box to prevent scratching.
- Wipe clean with a dry, soft cloth after wearing.
How do I care for sterling silver pieces?
Sterling silver naturally tarnishes over time. Polish with a soft silver cloth - we recommend Sunshine Polishing Cloths (we buy them on amazon) and store in an airtight bag when not in use to slow tarnishing. Avoid chlorine and harsh chemicals.
Is your turquoise genuine?
Yes. We take authenticity seriously and clearly note in each listing whether a stone is genuine, composite or synthetic. When in doubt, the product description is your best reference — and we're always happy to answer questions via our contact page. All of our genuine turquoise is listed under our genuine jewels tab and all pieces that are not genuine are listed under a separate tab and have a notation in the description.
Non Authentic Turquoise pieces are listed under the jewelry tab.
Apparel & Fit
How do your clothing items fit?
Sizing varies by style and brand. We include size guides and measurements directly on each product page whenever available. As a general rule, if you're between sizes, we recommend sizing up for a relaxed fit or sizing down for a more fitted look.
Do you carry extended sizes?
Availability varies by style. Filter or search by size on our collections pages to see what's currently in stock in your size.
How do children's sizes run?
Our kids' styles are sized by age range and measurements where provided. Because children's sizing can vary significantly by brand, we recommend checking the description listed on each product page against your child's current measurements for the best fit.
What about footwear sizing?
Our shoes typically run true to size. We recommend measuring your foot length and comparing to the size chart on the product page. If you're unsure, feel free to reach out before ordering.
* Please note all Myra Brand shoes run a full size small.
Shipping
How long will it take to receive my order?
Orders are typically processed within 3-5 business days, however some items are pre order items and will have an extended processing time. This will be noted in the product description. Delivery time depends on your selected shipping method and location. Full details on shipping options and timelines are available on our Shipping Policy page.
Do you ship internationally?
Please refer to our Shipping Policy for current shipping destinations and rates.
Will I receive tracking information?
Yes. Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Returns & Exchanges
What is your return policy?
We want you to love what you ordered. Full details on eligibility, timeframes, and how to initiate a return are outlined on our Refund Policy page.
Can I exchange an item for a different size?
Yes, exchanges for a different size are available subject to stock. Please review our Refund Policy for instructions on how to request an exchange.
What if my item arrives damaged or incorrect?
We sincerely apologize if something arrives less than perfect. Please contact us within 48 hours of delivery with a photo of the issue and your order number, and we'll make it right.
Still Have Questions?
We're here to help. Reach out through our Contact page and we'll get back to you as soon as possible.